You can find answers to common questions in the FAQ section below and on the membership account page. Please do not message me on multiple platforms with the same queries. Stick to this contact form and email.
Note: We do not offer second opinions on radiology studies and such requests will be ignored.
Frequently Asked Questions
I am having issues with payments
This is the number one help request I receive, and in 100% of cases, it comes from Indian residents. Easiest way to fix this is to use a debit or credit card with INTERNATIONAL payments active. If you have set this up, try a couple of times and the payment should work.
I understand your concern regarding the failed payments from Indian users, and I empathize with their situation. Unfortunately, I am unable to directly address this issue as it is subject to the strict regulations set by the Reserve Bank of India. Moreover, many Indian users are accustomed to the convenience of UPI (Unified Payments Interface), which adds another layer of complexity.
It’s worth mentioning that our payment processor, Stripe, is one of the most renowned in the world and handles billions of payments daily without any reported issues at their end. However, I assure you that I will continue to actively search for a solution that can accommodate everyone’s needs.
In the meantime, I kindly request that you follow the aforementioned steps to ensure smooth processing of your payments. Rest assured, I am committed to finding a resolution for this issue.
How can I pay using UPI (Unified Payment Interface)?
I would not recommend this method as your membership has to be manually upgraded. If you still wish to pay using UPI, click here UPI Payment.
My card was charged but I do not have access to memberships.
Once in a while, there can be an issue with syncing your payments. Try logging out and then logging in again. If you are still unable to access the memberships, please reach out using the contact form.
I cancelled my membership and was still charged.
Please reach out via the contact form above. If it was a technical glitch, you will get a full refund. If you were late in cancelling your subscription, you will get the refund after deducting transaction fees.
I would like to get the membership but cannot afford it. What are my options?
I can understand. You can take advantage of our “Share and Grow Scholarships.” Details are as follows:
The most effective way to learn is by sharing your knowledge with colleagues. This has been my primary method of learning in radiology.
How does this work?
- Share a radiology case image with a learning point in our Telegram (@radiogyan) or Facebook groups. It can be a case from the internet, not necessarily your own. Remember to provide credit to the source (e.g., RadioGraphics).
- Share cases at least five days a week.
- Once you have shared cases for a month, reach out to me for further instructions.
- Access to membership content will be granted as long as you consistently share cases.
Please refrain from contacting me via PM or email until you have posted cases for a few weeks. These messages will be ignored.
How do I delete my account?
If you wish to delete your RadioGyan account, please follow these steps:
- Use the contact form provided on the website.
- In your message, include the email ID you used to sign up for the account.
- Submit the form, and you will receive confirmation of your request.
