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Payment issue on RadioGyan? Click here before submitting a request.

Payment Issues on RadioGyan:

This is the number one help request that I get and in 100% of the cases, this is from Indian residents. Easiest way to fix this is to use a debit or credit card with INTERNATIONAL payments active. If you have set this up, try a couple of times and the payment should work.

I understand your concern regarding the failed payments from Indian users, and I empathize with their situation. Unfortunately, I am unable to directly address this issue as it is subject to the strict regulations set by the Reserve Bank of India. Moreover, many Indian users are accustomed to the convenience of UPI (Unified Payments Interface), which adds another layer of complexity.

It’s worth mentioning that our payment processor, Stripe, is one of the most renowned in the world and handles billions of payments daily without any reported issues at their end. However, I assure you that I will continue to actively search for a solution that can accommodate everyone’s needs.

In the meantime, I kindly request that you follow the aforementioned steps to ensure smooth processing of your payments. Rest assured, I am committed to finding a resolution that benefits all parties involved.

Deleting your RadioGyan Account

If you wish to delete your RadioGyan account, kindly let me know using the contact form above. Please mention the email ID you used to sign up for the account.

Note: We do not offer second opinions on radiology studies and such requests will be ignored.

This page was last updated on Nov 30, 2023 @ 10:30 pm

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